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Every consult inquiry answered, while the patient is still deciding.

Your AI front desk for consult inquiries, day and night.

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AI receptionist & follow-up for plastic surgery practices

The first thoughtful reply often decides the consultation.

Patients considering surgery rarely contact just one practice. They send a few inquiries, often late in the evening, and book with the practice that responds first and warmly. We answer your calls and inquiries in moments, day or night, offer a consultation, and hand your patient coordinator a clear summary.

A patient researching a procedure may spend months reading, comparing surgeons and looking at results. Then, one evening, they're ready. They send inquiries to the practices on their shortlist and wait to see who answers.

If your reply arrives the next afternoon, the decision has often already been made. It isn't about who is the better surgeon. It's simply about who was there.

We reply to every call, form and text straight away, in your practice's voice. We answer the basic questions, ask what your coordinator would ask, and offer a consultation time while the patient is still paying attention.

Built for plastic surgery practices in the US · You approve every word before a patient hears it

What the research suggests:

6%

Among practices surveyed at the 2017 Aesthetic Society meeting, only 6% said they reply to email inquiries within five minutes. RealSelf found the typical practice took 28 hours to respond.

RealSelf, via Modern Aesthetics, 2017 ↗
42%

Not replying within one day was linked to a 42% lower chance of booking, across 48,000 inquiries to UK aesthetic clinics.

InDesk / WhatClinic, 2022 ↗

Published by companies that sell inquiry-handling services, and not specific to your market. Shown for context, not as a prediction or as Arkometry results.

Evenings and weekends are when many patients finally have time to ask.

Patients considering surgery tend to research and reach out on their own time: after work, after the kids are asleep, on a Saturday morning. Your coordinator shouldn't have to be awake for all of it.

  • After-hours calls are answered, not sent to voicemail. The receptionist answers common questions, offers consultation times, or takes a request for your coordinator to confirm first thing.
  • Weekend inquiries get a reply within moments, not on Monday.
  • Existing patients with post-op concerns are never handled as leads. They're routed straight to your on-call protocol, and anyone describing an emergency is told to call 911.

In the same InDesk analysis, clinics received almost as many inquiries on Saturdays and Sundays as on weekdays. (Vendor data, UK aesthetic clinics.) ↗

"How much does it cost?" answered honestly, without quoting a price you haven't approved.

Cost is often the first question patients ask. In one survey of people planning a plastic surgery consultation, availability of pricing before the appointment was among the most important factors in choosing where to book. (Abstract, Plastic and Reconstructive Surgery – Global Open, 2023) ↗

The receptionist answers pricing and financing questions using only what your practice gives it, and it knows where to stop.

How the receptionist handles money questions (set up with each practice)

Procedure pricing

What your practice supplies

Optional: approved ranges per procedure, and whether they're surgeon fee only or all-in

What the receptionist may say

Your approved range, word for word, always followed by "Your exact quote comes after your consultation, because it depends on your goals and anatomy." With no ranges supplied: "Dr. [Name] gives each patient a personal quote at consultation. I can book that for you."

What it never does

Quote a firm price, invent a range, offer an unapproved discount, compare prices with other practices

Consultation fee

What your practice supplies

Whether there is one, the amount, whether it's credited toward surgery

What the receptionist may say

Your policy, exactly

What it never does

Waive or change the fee

Financing

What your practice supplies

The lenders you offer, for example CareCredit, only if your practice offers it, plus approved application links and wording

What the receptionist may say

"Many of our patients use financing. We work with [lender]. You can apply here: [link]. Approval is decided by the lender."

What it never does

Promise approval, discuss credit scores, or state rates or monthly payments unless you supply lender-approved wording (specific credit terms can trigger federal credit-advertising disclosure rules)

Deposits and booking policy

What your practice supplies

Your deposit and cancellation policy

What the receptionist may say

Your policy, exactly

What it never does

Take card details by voice or text (payments go through your existing secure link)

Medical questions

What your practice supplies

Nothing; this is routed by design

What the receptionist may say

"That's an important question for Dr. [Name]. I'll note it so it's covered at your consultation."

What it never does

Assess candidacy, discuss risks, recovery, medications or results, or promise outcomes

Illustrative example (fictional)

Patient (9:52 p.m. text): Hi, how much is a tummy tuck with you?

Receptionist: Thanks for reaching out to [Practice]. For abdominoplasty, Dr. [Name]'s surgeon fee typically falls between [$X and $Y]. Anesthesia and facility fees are separate. Your exact quote comes after your consultation. Would you like to see consultation times this week? We also offer financing through [lender], if that helps.

Set up around your coordinator, not the other way round.

01

Listen

A 20-minute call, then a working session with your practice manager or patient coordinator. We cover your procedures, consultation types (in person or virtual), fees, financing partners, what counts as urgent, and how you like patients spoken to.

02

Build

We set up the receptionist on your existing number, connect it to your calendar and practice software where an integration is available, and write every script in your voice. You and your surgeon hear it and approve it before any patient does.

03

Stay close

Stay close as real conversations reveal what the system should learn next. Your coordinator sees a summary of every conversation, and we review them together weekly through the first weeks.

Your phone number stays the same.

From "just curious" to a consultation on the calendar.

  1. 01

    An inquiry arrives: a call, web form, missed call, text, or social DM where connected.

  2. 02

    A reply goes out within moments, in your practice's name, by voice or text.

  3. 03

    A few gentle questions: which procedure they're considering, rough timing, in-person or virtual, preferred surgeon or location, and how they heard about you. No medical history or photos (see "How we handle patient data").

  4. 04

    A consultation is offered: times from your calendar where it's connected, or a request your coordinator confirms. Your consult-fee policy is stated if you have one.

  5. 05

    Confirmation and preparation: your approved confirmation message, directions, what to bring, and a link to your gallery or financing page.

  6. 06

    Reminders before the consultation, with an easy way to reschedule.

  7. 07

    Follow-up when someone doesn't book: a small number of considerate check-ins on your chosen schedule. They stop the moment the patient replies, books or opts out.

  8. 08

    Handoff: the conversation and a summary go to your coordinator (below).

Your coordinator gets the patient, and the context.

The receptionist doesn't replace your coordinator. It clears the way to them. You decide the rules:

  • Live transfer during office hours for ready-to-book or high-intent callers, and for any existing patient.
  • Priority alert by text or email for after-hours inquiries your coordinator wants to call first thing.
  • Everything else arrives as a short summary with the full transcript, in your inbox or CRM.

Illustrative example (fictional)

New consult inquiry · Sat 8:14 p.m. · Web form → text

Interest: breast augmentation, possibly with a lift · Timing: "this fall" · Prefers a virtual consult first · Asked about financing (sent [lender] link) · Asked about recovery time (noted for the surgeon) · Status: requested Tue 4:30 p.m. virtual consult, awaiting confirmation · Next step: coordinator to confirm Monday a.m.

What is a missed consult inquiry worth to your practice?

Example assumption (change it to yours)

A. Missed or slow-to-answer inquiries per week5
B. % that would have booked a consultation40%
C. % of consultations that become surgery (close rate)30%
D. Average case value (US$)$7,500

Estimated value at risk per week = A × B × C × D

With the examples: 5 × 40% × 30% × $7,500 = $4,500 / week ≈ $234,000 / year (example only)

Example assumptions. Change them to yours.

Based on your numbers, missed and slow-to-answer inquiries may be worth about $4,500 a week, roughly $234,000 a year.

5 × 40% × 30% × $7,500 = $4,500 per week · × 52 weeks = $234,000 per year

An estimate built from the figures you entered, not a promise of what Arkometry will recover. Real results depend on your practice, your market and how many of those patients you can reach again. Nothing you enter here is stored or sent anywhere.

Why these example numbers? ASPS's published average surgeon fees include breast augmentation $4,875, liposuction $4,711, breast lift $6,816, rhinoplasty $7,637, tummy tuck $8,174 and facelift $11,395. Those average about $7,300, and they exclude anesthesia and facility fees. Published close-rate benchmarks vary widely, from roughly 1 in 6 to about 1 in 2 (vendor sources), so 30% sits between them.

ASPS cost pages ↗Pabau, 2026 ↗More Booked Consults, 2026 ↗Emulent / BSM Consulting, 2026 ↗

An estimate built from your inputs, not a promise of what Arkometry will recover.

Email us your numbers

Patient information, handled with care, and described plainly.

  • What we collect. The details needed to book and follow up: name, phone, email, procedure of interest, timing, consultation preference, and how they heard about you. We also keep call recordings and transcripts if you enable them. By default the receptionist doesn't ask for medical history, medications or photos. If a patient offers photos by text, it points them to your practice's secure channel instead.
  • Treated as sensitive. Even basic details, like a name and the procedure someone asked about, can be protected health information when handled for a practice. We treat all of it that way.
  • Where it's stored and who can see it. Before you start, we tell you in writing which providers host your data, in which region, and who on our team can access it and why. Your team sees your data. No other practice does.
  • How long we keep it. You choose how long recordings and transcripts are kept, and we agree it in writing. Your data is deleted or returned at your request or when your contract ends.
  • Business Associate Agreements. If you're a HIPAA covered entity, talk to us before setup.
  • What we don't claim. We do not claim HIPAA compliance or any certification (such as SOC 2 or HITRUST). We'll answer security questions in writing and share the list of providers we use for telephony, hosting and AI.

Full details: Privacy Policy

Be one of our first partner practices.

We're working with a small number of plastic surgery practices first. We don't have case studies yet, and we won't borrow anyone else's. Here's what we offer instead: the people who design the system work directly with your coordinator, you approve everything before it goes live, and the Founding Client Pilot is $297 for 30 days.

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Questions from practice owners

The Founding Client Pilot is $297 for 30 days. After that, plans start from $497/month. Exact scope is agreed in writing before you start.

Not yet. We're new, and we'd rather tell you that than show you borrowed numbers. Try our AI concierge in the corner of this page to see how it talks.

No. It shares only the price ranges and policies you approve, always says the final quote comes at consultation, and passes every medical question to your surgeon.

They're recognized as an existing patient where your system allows, and routed to your on-call protocol, never into a sales conversation. Anyone describing an emergency is told to call 911.

We recommend it introduces itself as your practice's virtual assistant, and we include a recording notice where calls are recorded. Some states regulate bot disclosure and call recording, and we'll set this up with you.

We confirm integrations system by system before you start. Where there's no live integration yet, the receptionist sends booking requests your coordinator confirms, so you never have to change systems to start.

We don't claim HIPAA compliance or certification. If you're a HIPAA covered entity, talk to us about Business Associate Agreements before setup. See "How we handle patient data" above.

It depends on your systems, and we'll give you a clear timeline after our first conversation, with about an hour of your team's time up front. The pilot runs for 30 days, and contract and cancellation terms are agreed in writing before you start.
A lone figure beneath a glowing cloud and faint arc at twilight

Begin with the moment you know by heart

Let's find the consultations you're missing.

Write to us with a rough sense of your weekly inquiries and your typical case value. We'll tell you honestly whether this fits.

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